Katy Shepherd

Role title Assistant Manager, Balance Build
International Business (BSc) – Loughborough University
Katy Shepherd
Role title Assistant Manager, Balance Build
International Business (BSc) – Loughborough University


My International Business degree gave me lots of commercial awareness. I also had an industrial placement in a sales position, where I discovered I had a strong customer focus. These two factors were pivotal to my application. The Retail Business Leadership programme seemed the perfect match for my skills.

I am currently project managing our retail sales campaigns. This is a huge challenge that requires me to liaise with all areas of the business, from Finance to Marketing. It’s down to me to ensure that the campaign is executed on time and within budget.

In the immediate future, I intend to move to a new placement so I can experience another area of the Retail business. I would then like to progress to a permanent management role. There are so many possibilities within the Bank, it is hard to say where I will be beyond there, but at some stage, I definitely want to take advantage of the global opportunities.

Another great thing about RBS is that it’s truly dedicated to community investment. There are so many charity events going on. Not only is this is great for those that benefit financially from these events, but it is also a good opportunity for team building and social networking within the firm.

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What advice would you give to grads thinking of joining RBS?

If I had to give any advice to new graduates I think the first bit of advice I would give would be to try and get some customer-facing experience because at RBS we really do look at everything from a customer's perspective - any new ideas, see them through the customer's eyes. On a second note it would be to get some practical skills. So, look at your core skills such as presentation skills and then if you do get through to the assessment centre, overall, just be yourself.

How would you describe the working environment?

I'm in my second placement at the moment so experienced two very different cultures from my first and my second. My first placement was spent in branch, very customer-focused and my second one is currently in a head office role. Lots of my colleagues at the moment have gone through the graduate scheme themselves so they're all very supportive of graduates and really try and push you and progress your own development. In terms of the culture they very much encourage you to use your own initiative and bring your own ideas to the table and challenge what's out there.

How do you see your future with RBS?

In terms of what I'm looking forward to in my career within the grad scheme itself I still have another two placements so it's great to be able to work in potentially another two new different departments. In the longer term I really want to get some line manager experience and then progress on upwards on the career ladder from there.

What are you looking forward to?

I think one of the first things that attracted me to RBS was just the sheer size of the company and the wealth of opportunities it offers. Looking forward in my career I've always wanted to work abroad so with RBS being present in 50 different countries hopefully this is something that I can capitalise on.