Workout

Work-Out is the RBS group’s problem solving framework. It gives the opportunity to work together and deliver improvements for customers, shareholders and teams. Work-Out has four levels, ranging from team-based local improvements through to addressing complex cross divisional issues.

There are seven principles that underpin all Work-Out activity:

  1. Understand the problem through the eyes of the customer.
  2. Involve those who do the work in making improvements.
  3. Think about the process from start to finish and across business boundaries.
  4. Always identify the root cause of the problem.
  5. Focus on eliminating waste.
  6. Be innovative in developing solutions.
  7. Ensure delivery of the solutions addresses the original problem.

The Work-Out framework consists of four levels of Work-Out. From Workplace Work-Out that can be run in team meetings to Work-Out Executive that looks at the strategy for the Group.

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