Workout
Work-Out is the RBS group’s problem solving framework. It gives the opportunity to work together and deliver improvements for customers, shareholders and teams. Work-Out has four levels, ranging from team-based local improvements through to addressing complex cross divisional issues.
There are seven principles that underpin all Work-Out activity:
- Understand the problem through the eyes of the customer.
- Involve those who do the work in making improvements.
- Think about the process from start to finish and across business boundaries.
- Always identify the root cause of the problem.
- Focus on eliminating waste.
- Be innovative in developing solutions.
- Ensure delivery of the solutions addresses the original problem.
The Work-Out framework consists of four levels of Work-Out. From Workplace Work-Out that can be run in team meetings to Work-Out Executive that looks at the strategy for the Group.
